Delete your account

Last updated: 19 October 2026

You can have your ENProtocol account and game data deleted at any time. Deletion is permanent: diamonds (including purchased ones), isotopes, unlocked characters and gear are lost.

How to delete

In the app

Open the Profile screen in the game.
Scroll to the bottom of the account panel on the right, to the HESABI SİL (Delete account) card.
Enter your password and tap HESABI SİL.
The button changes to SİLMEYİ ONAYLA (Confirm deletion); tap it again.

Your account is deleted immediately and you are signed out. If you forgot your password, first use Şifremi unuttum (Forgot password) on the sign-in screen.

By email (without the app)

Write to akdokur@gmail.com with the subject "Account deletion request" and include:

Your in-game username
The email address registered to the account

The request must come from the email address registered to the account — that is how we make sure nobody deletes someone else's account. Deletion is completed within 7 days and you will receive a confirmation email.

What is deleted

Username, display name, email, phone and password hash
Diamond and isotope balance
Unlocked characters, owned gear, selected squad
Friends list, sent and received requests
Reward records, daily streak, league and signal score
Experience (XP) and level, reactor attempts
Email verification and password reset codes
Your team membership and join requests — if you lead a team, leadership passes to another member; if you are the only member, the team is closed
Your open market listings are closed

What remains

Records that are also part of another player's history, and purchase records, are not deleted but pseudonymised: matches you played (your opponent's history), team points you earned, team gifts, completed market trades and purchase records (to prevent reprocessing the same transaction and to handle refunds).

In these records your name becomes "Deleted player" and only a random internal ID remains, which can no longer be linked to any person once the account is gone.

Server access logs (IP, request time) are deleted automatically within 14 days. Details in the privacy policy.

Before you delete

Deleting your account is not the same as uninstalling the app; uninstalling does not delete your account. Purchases made through the App Store or Google Play are not refunded when the account is deleted. You can create a new account afterwards, but your old progress will not come back.